I think we're up to Catch-23 now

Some of the devices my insurance company has not used to contact me.



For those of you following the absurd saga of my health-insurance follies, a brief update. My complaint to the Texas Department of Insurance had no effect other than generating a letter from TDI explaining that since our insurance plan is actually based in another state, we'd have to get federal on their ass. The last time I filed a complaint with a federal agency, it folded before our case was resolved. I'm not eager to piss into that wind again.

So I called InsCo again to see where things stood. I was told that neither of my two errant claims had been touched since November. But the rep said his supervisor would now send an email to light a fire under whoever is in charge of not processing claims. Then he said the supervisor would call me back in about 72 hours to let me know what the hell was going on. Now this, I thought, is some service at last.

Want to know how long it actually took them to call me back? That promise was made on February 21, and I'm still waiting for a call, a letter, a homing pigeon with a note tied to its foot--any communication at all from this large, national insurance conglomerate. I'm not sure whether to let it go or call back just to see what they tell me this time. All I can say is, I'm glad I'm in a position to find it annoying rather than disastrous.